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What to do after warranty expired and shabby work done.

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What to do after warranty expired and shabby work done.

Unread postby mikhen on Tue Apr 29, 2008 8:43 pm

Last fall, we took our TT in for inspection and warranty work. By the time we got it back, it was snowing. During our first trip this year, the kitchen faucet leaked. It didn't leak before the service was done but no problem, I fixed it. Part of the warranty work we requested was for a problem when we turned the kitchen faucet to right side of the sink. It was fine this year for 1 day, then went back to being hard to turn. I know what the problem is, but it needs parts to repair. The problem that really irritates me is with the fresh water tank. The hose must be kinked or something. It was on warranty list last fall, but we still can't fill it. I really wanted to check it when we got our TT back, but I went on the dealers word that it was fixed. Now, when we try to put water in the tank, it comes right back out the fill hole, even under pressure. Any suggestions on what I can do? We still have a copy of the list we gave the dealer last fall.
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Re: What to do after warranty expired and shabby work done.

Unread postby PrivatePilot on Tue Apr 29, 2008 8:57 pm

If the warranty is expired then you could still try for a good-faith repair on behalf of the dealer, especially since some of the items that were supposedly repaired are still problematic.

If the dealer refuses, perhaps a call to the manufacturer would be in order - if they paid for the "repairs" that were never done they might be interested in taking it up with the dealer themselves, something that might change their mind on negotiating with you to get the work done properly.

If all else fails, dive it into it yourself - 99% of the systems in RV's are really simple if you sit back and look it over. Your water fill issue could be a kink, or it could be something wedged in the fill line - a garden hose fitting or some sort, for example. Alternately, the vent could be plugged - will it fill if you turn the flow down *really* low and don't stick the hose deep into the filler, or does it seem like it's *completely* blocked up and water isn't even trickling in?

Were you ever able to fill it, or has it been like that since day 1?
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Re: What to do after warranty expired and shabby work done.

Unread postby skipnchar on Tue Apr 29, 2008 9:09 pm

Hopefully you have a good relationship with your dealer and can just explain to him that you have not used the RV since he repaired it and it is still not repaired. If he's any kind of dealer he'll take it back in and do what's needed to repair it correctly. I'd go in with the ASSUMPTION that he'll make it right and reserve any attitude for IF he doesn't. Good luck / Skip
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Re: What to do after warranty expired and shabby work done.

Unread postby mikhen on Wed Apr 30, 2008 3:59 pm

The water doesn't even trickle in. I only noticed at the end of the first season we had it, so it was probably like that from day 1. The tank and fill hose are completely concealed, so it may take some extensive diving by me. But I'm up to it. Gonna wait for the dealer to give me a call back.
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Re: What to do after warranty expired and shabby work done.

Unread postby wintek on Wed Apr 30, 2008 5:26 pm

I would just fix it myself and be done with it. Call it your water tank mod and post some pictures.
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Re: What to do after warranty expired and shabby work done.

Unread postby PrivatePilot on Wed Apr 30, 2008 5:28 pm

Sounds to me like the tank manufacturer might never have removed the plug from the water inlet
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Re: What to do after warranty expired and shabby work done.

Unread postby MCBOWERS on Wed Apr 30, 2008 6:31 pm

mikhen wrote:The water doesn't even trickle in. I only noticed at the end of the first season we had it, so it was probably like that from day 1. .



Sooooo,,, are u saying u camped 1 whole season w/o ever adding water ??? It may be getting pretty green in there.
It's likely the fill hose & vent hose are visible under a cushin closest to the fill point .
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Re: What to do after warranty expired and shabby work done.

Unread postby mikhen on Wed Apr 30, 2008 8:03 pm

MCBOWERS wrote:
mikhen wrote:The water doesn't even trickle in. I only noticed at the end of the first season we had it, so it was probably like that from day 1. .



Sooooo,,, are u saying u camped 1 whole season w/o ever adding water ??? It may be getting pretty green in there.
It's likely the fill hose & vent hose are visible under a cushin closest to the fill point .


We never dry camped, always used full hookups. I finally talked the DW into trying it and now we have this slight trouble. I'm pretty mechanical and creative so maybe this weekend I'll fix it.
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Re: What to do after warranty expired and shabby work done.

Unread postby skipnchar on Wed Apr 30, 2008 9:21 pm

I'd try taking the filler neck loose and see if you can't turn the neck in one direction or the other. Probably has a kind in the filler line.
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Re: What to do after warranty expired and shabby work done.

Unread postby Zinger on Thu May 01, 2008 8:21 pm

sounds like a good excuse to buy a new trailer!!
Have a good one
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Re: What to do after warranty expired and shabby work done.

Unread postby mikhen on Thu May 01, 2008 9:52 pm

Zinger wrote:sounds like a good excuse to buy a new trailer!!


LOL. I think the DW and I have decided our next trailer will be drivable.
2005 Forest River Sunseeker 3100 qbs

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