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Island View RV Resort, Osoyoos, BC

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Island View RV Resort, Osoyoos, BC

Unread postby RonJK on Sun Jul 10, 2016 10:25 am

Just want to give everybody a heads up....
This is a very nice RV Resort, but unfortunately the management seems to like to charge for things that don't exist and when confronted with the discrepancies they choose to tell you tough luck we don't do refunds.
Now let me clue you in on the whole story as we want to make sure everyone is aware of what may happen should you choose to stay in the park.
You have to put down a deposit (which most parks do when you reserve) but this one requires you to pay the balance online before you go to the park to stay. (So in essence you are paying upfront)
The receipt we got when we paid online was for the amount due after the deposit was $404.42.
Now that was okay at the time, but once we were in the park Karen asked for an itemized receipt so we would know what we paid for.
Well the total of the itemized receipt was $400.42 which was different than what was put on our credit card. Then when we looked at the receipt from the office we saw we had been charged an extra $5.00 per day and when Karen asked the manager why, she said it was for our dog. (Wait....we don't have a dog!!) Now an extra $40 for the length of our stay for a dog we don't have did not make sense and when the manager was told that she said ....Oh, it is for an extra length charge. What???

On the parks website it said they have full hookups and all sites have cable and internet (although they have a warning that internet might not work in all sites.) Well our site had no internet and no cable and when I suggested a discount because the service was not as advertised on their site they refused. So once again we paid for service we did not get.

Anyway just want to let everyone know to be careful if booking into this park because you just don't know what you are going to get!!
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RonJK
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